Secrets of communicating with difficult people.

"Difficult People" - a term introduced by American psychologist Bremsonom. He found several types of people with whom communication is easily transferred into conflict, aggression, causes negative emotions, creates problems. It is not necessary for this to be treated uniquely and completely rely.

1. Steamroller: rude and inconsiderate to believe that all must give way to pedestrians, are convinced that they are right, they want everyone to know about it. For it is dangerous to undermine the image. Give him blow off steam, to listen, and then calmly and confidently express their views, but do not call into question its right, as you will encounter a hostile reaction; suppress the fury of his own mind.

2. Hidden aggressor (sniper) - trying to cause people trouble, intrigue, machinations. Hidden aggression. Stay calm, do not show that you have an aggressive attitude towards him. Reveal its cards, say what you know about his intentions.

3. The angry child: behaves in a similar way, when frightened and helpless, and an explosion of emotions reflects his desire to bring the situation under control. Remain calm, give vykrichatsya, to convince the person that you are listening, you need to let him know that he is monitoring the situation and thus calmed down. Kindly offer to discuss the situation.

4. The complainant: realistic and paranoid. Try to listen and resolve the problem. If not, then just walk away from dialogue.

5. Taciturn: hidden people, closed with whom hard to communicate. To find out the cause of the closure. Show your kindness and gratitude for what he speaks.

6. Sverhpokladistye: a person who always agrees with everything, trying to please you, to fulfill promises and not fulfilling, tries to please, but does not keep his promises. You must convince him that your attitude will be determined not by the fact that it is all over with you agree, and so far as he is truthful with yourself