The customer is always right?

The golden rule of trading, "The customer is always right!" Everyone knows. But is this law true? In some situations, a well-known principle of business is ineffective? As an entrepreneur to solve disputes with the buyer of its products and services?

According to experts, properly resolve the dispute can be, an example of the "shirt" of the seller or the buyer in a particular situation. Each of us can act both as a buyer and as a seller. Buying goods in shops, we act as buyers by offering products and services - as sellers.

In most cases, the rule regarding the undoubted innocence of buyers really fair. After all, the customer is the main source of income of the enterprise. It is at the expense of consumer goods and services, the company makes a profit, and its employees - wages.

But sometimes customers become unbearable: excessively using their authority to require the seller that the latter is unable to provide.

The basic rules of correct solutions of disputes with the client

The first rule is: do not rush to answer the claims of the customer. Hurry up with the reaction in disputed situations with customers is not necessary, as you should not try to please in every way. Having dealt with the scandalous situation in the consumer, the entrepreneur will be able to figure out where the organization of the working process, he made a mistake.

The second rule: a mandatory analysis of the situation. Before you decide, well, analyze the situation. After hearing the complaints of the client, specify which out of the situation he sees and what the result of his suit. Most often, it is the buyer's response is a major clue in solving the dispute. Action taken together, will enable the company to reduce losses, maintain the good reputation of the company and meet the needs of customers, making them regular consumers of goods and services.

The third rule - an instant solution to the conflict. Once the cause of the dispute is found and identified ways of its decision, should immediately proceed to the liquidation of a dispute.

The fourth rule - the elimination of aggressive situation in controversial issues. The faster will be repaid passion, the more quickly to resolve the dispute.

Conclusions: There is no need to justify to the client, to curry favor with him or argue. Knowing your rights and responsibilities - that is the key to successful communication with the consumer. The main weapon has always been a seller restraint and composure. Not all customers are the same. Some because of their ignorance and inexperience using the phrase "the customer is always right!" Even in situations where their wrongness is obvious. In this situation, wrap the main dispute, so that customers feel like a winner: a sale is consummated, and the profit obtained. It is important to remember that trade has always been under the creative affairs and diplomatic relations. Knowing this will allow to agree with the phrase "the customer is always right!" In all situations.

Simple and honest manual for those who want to succeed at work.

1. Change yourself never stops.

Every day you have to decide whether to go forward or backward. You change yourself every day. Always something moving.

2. It is necessary to start from scratch.

All categories of past life - just vanity. Were you a doctor? You studied at an elite university? You had millions? Did you have a family? No one cares. You have lost everything. You - zero. Do not try to prove that you are something more.

3. Do you need a mentor.

Otherwise, you go to the bottom. Someone has to show you how to move and how to breathe. But do not worry about finding a guru (read on).
Three types of mentors.

4. If you do not have a passion for something, do not worry.

Do you have the desire to be healthy. Start with this. Go small steps. To succeed, need not obsession. Doing their job with love and success will come by itself.

5. The change itself will take five years.

Here's how to pass the years:
The first year: you toss, read everything and just start doing something.
Second year: you know who to talk to someone to build links. You do business every day. You see a map of your future travels.
The third year: you are good enough to make money. But perhaps, on their lives is not enough.
Fourth year: you earn well.
Fifth year: you will make a fortune.
Sometimes 1-4 years make me upset. I think: "Why all goes according to plan?" I beat his fist on the wall, it hurts me, I throw on the floor coconut (it's such a strange ritual). This is normal. Just keep.

6. If you make it faster or slower, it means you are doing something wrong.

A good example - Google.

7. The point is not about the money. But money - figure.

When people say "it's not about the money," they must choose a different yardstick.
"And maybe, just do what you love?" There will be many days when you will hate what you are doing. If you do it just for the love of the case, it will take much more than five years.

8. When you can say: «X - that's my business!"?

Today. Now.
If you want to be an artist, buy a canvas and paint, start to buy 500 books at a time - and start drawing. If you want to write, do these three things:
read;
write;
Choose your favorite author and literally type in his favorite story. Think about why he wrote each of these words.
If you want to start a business, start a business idea to work out. Change itself begins today.

9. How do I make money?

By the third year, you will spend on a new business 5000-7000 hours. This is enough to be in the top 200 or top 300 in the world, no matter what your area. And if you are in the top 200, in almost any area that is enough to make a living.
By the fourth year, you will be able to increase the scale and earn more.
By the fifth year, you will enter the top 30 or even top 50, so it will be able to make a fortune.

10. How do you know what I have to do?

It is any area on which you feel able to read 500 books. Go to the store and get it. If three months later you are bored, go back. Disappointing - this is normal. Then dips needed. The success of failure is better, but the most important lessons we get from failures.

                  11. The decisions that you make today, tomorrow will become part of your biography.

Take interesting decisions and your life will be interesting.

12. What if I like something exotic?

Repeat the above steps, and for the fifth year, you can be rich. We do not know how. No need to look for the end of the way, when you make the first steps.

13. What if my family wanted me to become an accountant?

Choose freedom, not seven. Freedom, not prejudice. Freedom, not the government. Freedom, not the satisfaction of other people's requests. Then you satisfy your own.

14. My mentor wants me to go his way.

This is normal. Learn to his way. Then make its own way.

15. My spouse (husband) worries - who take care of our children?

The person who changes himself, always finds spare time. Part of the success - it is the ability to find moments and reshape them for yourself.

16. What if my friends find me a madman?

What kind of friends?

17. What if I want to be an astronaut?

It does not change itself. This particular profession. If you like space, the ideas in this area a lot. Richard Branson wanted to be an astronaut and created Virgin Galactic.

18. And if I like to drink and hang out with your friends?

Read this post again next year.

19. And if I'm busy? Changes the spouse, or betraying your partner?

Read this post again in two or three years, when you're broke, jobless and nasty to everyone.

20. What if I do not know anything at all? I do not have a diploma or him any good.

Start over again.

21. What if I need to focus on the payment of a mortgage or other loan?

The person who changes himself, always finds spare time.

22. Why do I always feel like an outsider?

Albert Einstein was an outsider. None of the people in authority did not hire him to work.

23. What if I'm too sick to change ourselves?

The change will spur all nutrients in your body: serotonin, dopamine, oxytocin. Move forward, and maybe you do not get well at all, but you will feel better.
Sleep more. Eat better. Exercise. These are key steps towards change.

24. What if my partner me up, and I still suzhus with him?

Throw a lawsuit and never not think about it. Half of the problem was you.

25. And if I go to jail?

Perfectly. In prison, read more books.

26. And if I'm a shy person?

Make the weakness of his force. Introverts are better able to listen, to concentrate, they have a way to instill the love of self.

27. How to establish contacts?

Draw a circle. You must be in the middle. The next circle - friends and family. Then - the people you know through informal meetings and tea party. Then - the conference participants and the authorities in their field. Then - coaches. Then - the clients and those who earn money for you.

Eight rules to disrupt, to get rich:

Usually when it comes to matters of financial well-being, the term "topsy-turvy" has a negative connotation. However, the multi-millionaire Robert Chemin believes that such an approach could be a way to success. In his book "As it turned out, that this idiot is rich, and I - no?" Chemin claims the wealth goes to a man who constantly violates all established rules to achieve the well-being of which he had heard.

Here are eight rules, presented by Robert Shemini that every future millionaire must necessarily disturb order to achieve its goal. Rules are represented in the traditional author, inverted upside down, right.

8. Before you invest money, how should all learn not to make mistakes.

The problem is that fear becomes a cause of inaction. "Every action has its own risk and cost of this risk, just like any omission" - says Chemin. Very often people because of their fear of overflowing of incurring losses on the possibility of refusing to engage in trade on an exchange, or invest in real estate (business investors). It is worth remembering that at the initial stage, mistakes are inevitable, but the experience that you get now, will provide many times more in the future.

7. Do not ask for help.

"We are taught from childhood that we have to do to cope with their difficulties, and if you ask for help, you do something wrong," - says Chemin. However, the timely assistance can play a key role in the success of an enterprise. Remember that earning a big pile of money - it is a team game. Man can not be an expert in all areas. Experts say that the request for assistance shows your power: it means that you have to soberly assess the distance that separates you from your goals and have the sufficient intelligence to take action and seek advice.

6. Do only what you recommend professionals.

Of course, the request for assistance involves an appeal to the "correct" advisers. However, listening to the recommendations of financial experts, ask for and what they actually pay? Very often, that advises you financial advisor, brings a lot of money ... but not you. The money that the guys from the big consulting firms get are the ones with money, you lose. Therefore, pay heed to, with whom you are dealing.

5. Do not put money into unknown areas.

One example of investments in unknown areas is buying virtual real estate in such on-line games like "Second Life". People who are not familiar with this game, wondering how you can buy and sell space on the Internet, which in the present, then do not even exist? However, with help from the №7, we realize that this "something" exists, is growing and is of great interest. Some people make fortunes on transactions with virtual real estate.

4. Try to determine the right time to invest money.

Every day, everywhere people say that the financial market or the real estate market is in decline, and now is not the best time to cash investments. Yes it is. Provided that you are going to earn a lot of money for 90 days. But if you invest for five, 10, 15 or 20 years, as it is, in theory, it should be, the market for receiving coverage time in any case, will be back to normal. Experts say that the attempt to estimate the "right" to enter the market has nothing to do with the concept of "investing". This is pure speculation.

3. Do not try to cash investments, as long as you do not have enough money or a decent loan.

Many financial experts do not agree, but Chemin sure to make a fortune, does not necessarily have access to the great credit and good credit history. A good credit history for the Americans - as the flag over the bath. But do not forget that you may need it only if you want to use your credit. While there are many other ways, for example, take a loan other people.

2. Do not get into debt.

"People think that the duty - a duty - says Chemin. - No matter how hard you work, your money can work for you is much better, if only to put them right." By most accounts, the credit card - it's evil, but it is not so. Credit disciplines, and, for example, a credit form of tuition fees is one of the best financial decisions that only you can take. Get an education, you will gain skills through which will not only pay off the loan, but also earn a lot more. The loan, in this case, acts as a guide to well-being.

1. Always have a plan.

Let the school you had a deuce in mathematics - need to remember only one thing: there is a huge number of events that have a zero probability that they will occur. So, they happen all the time. In life, something went wrong as you planned? In business, things can change eight times in an hour, so you better be ready for this, says Chemin. This means that you must have more than one backup plan, and a dozen. Your master plan under the influence of external and internal factors should be dynamically changed. Did you have an opportunity, not covered up, but can significantly bring you to your goal.

And do not forget, says Chemin, that on your way to financial wealth is necessary to prioritize. Remember that you are already rich, and your wealth is in the family, friends, health and freedom.

Jaguar XJ13 (1966)

Price: $ 15,000,000

Maximum speed: 274 km / h.

Acceleration to 100 km / h: 3.4 seconds.

The amount and type of engine: 4994 cm3 (5 litre V12)

Engine power: 509 hp

Vehicle weight: 998 kg.

Drive: RWD

Jaguar XJ13 1966 issue objectively the most unsuccessful projects into a coherent series yaguarovskih sport prototypes. Although originally written as the successor of the famous E-type for the racing series Les Mann, model XJ13 further tests showed its complete failure of the racing, which put an end to the further development of this line.

Created in a single copy, the car had an all-aluminum body. The only surviving copy of the XJ13 was badly damaged in an accident in 1971, but was rebuilt and today is the rarest and most precious car brand Jaguar.

15 tips to change everything!

1. Understand what you really like. The golden rule is - do what a real pleasure, and then you'll be much happier.

2. Give up the garbage that you eat, drink and smoke every day. There are no secrets and wily diets - natural food, fruits, vegetables, water.

3. Learn a foreign language. This will enhance the depth perception of the world and open up unprecedented opportunities for training, development and career growth. Russian-speaking Internet users 60 million. English speaking - a billion. Progress Center is now on the other side of the border, including the language.

4. Read the book. The approximate circle - your professional area, history, science, personal development, sociology, psychology, biography, high-quality literature. No time to read because the ride while driving - listen to audio books. The golden rule - read / listen to at least one book a week. This 50 books a year that will transform your life.

5. Spend sensibly every weekend. Go to a museum, enjoy a workout, Congress to be the city, jump with a parachute, to visit relatives, go to a good movie. Expanding the zone of contact with the world. The more experience you have passed through himself, the more interesting is the life, and the better you will understand things and phenomena.

6. Start a blog or a regular diary. Still nothing. It does not matter that you do not possess the eloquence, and you will have no more than 10 readers. The main thing is that in its pages you'll be able to think and reason. And if you're just a regular write about what you love, readers will come.

7. Put the target is fixed on paper, in Word or blog. The main thing is to be clear, understandable and measurable. If you set a goal, you can achieve it, or, or not. If you do not deliver, then the options to achieve at all.

8. Learn to type on the keyboard blindly. Time - this is one of the few treasures that you have, and you should be able to print almost as quickly as they think. And you should not think about where is the letter you want, and what you write.

9. Ride time. Learn to manage their own affairs so that they worked almost without your participation. To begin with, Honour Allen (Getting Things Done) and Gleb Archangel. To take decisions quickly, act immediately, do not procrastinate. All cases either do or delegate to someone.

10. Give up computer games, aimless sitting in social networks and blunt surfing the internet. Minimize communication in social networks, leave one account. Destroy the apartment Television.

11. Stop reading news. All the same, the key events will be talking all around, and the additional noise information does not improve the quality of decision-making.

12. Learn to get up early. The paradox is that in the early hours you always have time more than in the evening. If the summer at the weekend you vyedesh from Moscow at 7 am, then to the 10 you'll have in Yaroslavl. If vyedesh 10, you'll be there at the best time for dinner. Man enough 7 hours of sleep, provided high-quality physical activity and normal diet.

13. Try to surround yourself with honest, fair, open, intelligent and successful people. We - that is our environment, which we learn everything that we know.

14. Use every moment and every person to learn something new. If life makes you a professional in any field, try to understand what is the essence of his work, what his motivation and goals. Learn to ask the right questions - even the taxi driver can be an invaluable source of information.

15. Start to travel. Never mind that there is no money to Argentina and New Zealand - the quality of rest is not related to money spent. When you see how diverse the world, you will cease to dwell on the space around you, and you will become more tolerant, calmer and wiser.

7 reasons why it is better to work for yourself.

Many people after graduation and reaching a certain age are convinced that it was time to get a job. However, this is not the best idea. "Why?" - You will be surprised. Everything is very simple. There is an alternative - to work for themselves, and at least 7 reasons why it should be done.

You earn the clock.

Of course, to get a well-paid job and to exchange their time and labor for the money - a great idea. However, it is not reasonable. Why, you ask? Because the work you get paid only when you are working. Have you ever thought that it would be better and easier to get money even when you are not working. Imagine how your life would change if you earn income around the clock.

At work, you spend more than 40 hours a week. This fact few people care about. Each of us care about the value and importance of what we get. That's what we are willing to pay. Therefore agree that exchanging your time for money - not the best way to make money. There is a way much better, which you produced is separated from the value of the cost of your time.

This, for example, starting a business, investing in anything, the income from the implementation of your inventions, website creation, receiving royalties for creative work, etc. In this case, you set up the system constantly deliver value to people and generates income operates continuously, regardless of whether you are giving her the time or not. At the same time, it needs to first spend some time and effort to develop and implement your own system of production revenue. Start the system, you no longer have to trade your time for money. From that moment the bulk of your time will be focused on increasing your income through the improvement and development of your system or run the new systems.

All proceeds - yours.

With employment you need to make so many values, so that you have enough to cover not only the cost of your salary (bonuses, benefits package, etc.) and taxes, but also to make sufficient profits to owners or investors. Thus, you pay only the portion actually produced by your values. Your real salary may be several times higher, but most of the money you will never get it. When you work for yourself - all of your income.

Sami adjust your income.

When you want to increase your income, employment, you constantly have to prove the validity of your claims. In this case you do not always get you satisfied answer. In a system of income You decide, and adjust when and how much you should get.

To acquire knowledge, how to become financially independent.

Usually, people get a job to gain experience. However, we all get the experience of life, regardless of whether we have a job or not. Any work only gives the experience of this work. In the beginning you do you recognize a lot of new, but then moves without any changes. Because of this, you tend to miss many other features, more valuable and important. Ask yourself, what kind of experience you want to buy? Knowing how to perform a particular job well, trading your time for money - or the knowledge of how to achieve financial independence, while not needing a work for hire? Most likely, you will choose the second option.

Their own masters.

When you get a job, you have direct manager or owner. What happens if you do not agree to submit to or perform someone else's team? Many of you have such work is a pleasure, because it suppresses or causes frank protest. In the case of the creation of its system of income you are their own masters.

Nahodites safe.

Most people believe that getting a job - the most reliable and secure way to support themselves and their families. I do not know how in our society can feel safe being in a situation where at any time you can lose the main source of income - work. As an employee, you can not feel safe, because you do not control the situation. Only by working for yourself, you keep everything under control.

Opredelyaete your social circle and freedom of movement.

When you work in a particular structure, you have to communicate by people working in the same area. In addition, there are any company's corporate culture. This imposes certain restrictions and requirements to you. Not all of you will agree to be in this relationship. Working for yourself, you are completely independent in their choice - with whom and when to communicate and how to behave in a given situation. You do what you like and live happily.

Conclusions

Everyone has a choice: get a job or creating income in other ways. Many of you already know that the job search - not what they need. Trust your intuition. Once you decide to work for yourself, you will realize that others are able to give great value, and they will gladly pay you for it. As time passes, you will see that it was one of the most of your wise decisions.

7 golden rules how to look rich. So, for those aiming high:

1. Art est celare artem!

Ancient wisdom says: artfully conceal art! Be adept at honing his style, but strictly to hide from others, that perfection is achieved at the cost of a lot of work.

2. NO LABEL

Never wear "labels out." Logos - -attributika posers. Patricia - other unspoken signs of belonging to an elite caste. In some circles - is smoothed hair and a quilted jacket. Carefully study the society, which seek to enter.

3. denies everything!

Do not flaunt the high cost of things. Remember, financial vulgar nouveau riche show off issues and the poor. After another million no need to assert themselves at the expense of clothes, temptation "conspicuous consumption" is already long gone.

4. Appreciable invisibility

Let your clothes will be the embodiment of restraint and minimalism. There is always a way to indicate the status indirectly. Have two dozen white shirts, and only subtle nuance is enough for a smart look.

5. "new money"? No, the "old money"!

Your clothes simply has no right to look outrageously new shoes squeak and rub his legs and hair to be "svezheostrizhennoy and freshly painted." After all, the taste and the money came to you yesterday? Gradually you get rid of discouraging compliments: "Oh, dear, you have a new blouse!" And "Oh, Simon, are you a haircut!".

6. virtuoso ease

The secret to stylishness - if occasional, inadvertent Details: accident rasstegnuvshayasya buttons of his vest, shirt snub gate. It's - well-deserved degree of freedom. Today, you can hardly find a millionaire to diligently traditional costume - it is now a uniform hired manager and a cheap performance - a driver and a guard.

7. Luxury re-look

Realize it. And always be ready to re-close look at you, it - will inevitably follow. Respectus!